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Terms and conditions

Terms and Conditions

This document, through its content, makes available to third-party users the Regulations on the Terms and Conditions of Use of the website https://www.minamuseum.com/ (hereinafter referred to as the 'Website') and the terms of sale of Tickets, available for purchase in the 'Tickets' section: https://specials.minamuseum.com/.

The Website is operated by MINA SOFIA LTD ('MINA'), headquartered at 41 Mile Popyordanov, Entrance A, Floor 2, Apartment 7, UIC/PIC: 208399877, Vitosha district.

Using the Website (including accessing, browsing, and purchasing tickets) constitutes an implicit agreement to comply with the terms and conditions set out in this document, with all legal consequences arising from it.

MINA reserves the right to modify the content of this document at any time, without prior notice to Users. Users will have permanent access to the Terms and Conditions published on the Website, with the applicable version being the one available at the time of access.

1. Definitions

  • 1.1. MINA Sofia: The trade name of MINA Sofia LTD, headquartered at 41 Mile Popyordanov, Entrance A, Floor 2, Apartment 7, UIC/PIC: 208399877, Vitosha district, and operating at Str. George Constantinescu 2-4, Sector 2.
  • 1.2. SELLER: MINA.
  • 1.3. USER: Any person accessing the Website's content via an electronic device.
  • 1.4. WEBSITE: https://www.minamuseum.com/bg, owned by MINA.
  • 1.5. MY CART: Section where tickets are reserved for 4 hours before cancellation.
  • 1.6. ORDER / ORDER FORM: Document expressing purchase intent. Adding to the cart does not constitute an order.
  • 1.7. CONTRACT: Distance contract concluded by email/SMS confirmation.
  • 1.8. CONTENT: Includes website information, communications, prices, and privileged data.
  • 1.9. TICKETS: Products including access to exhibitions and events.
  • 1.10. CAMPAIGN / Early Bird: Commercial offers available for a limited period.
  • 1.11. NEWSLETTER / COMMERCIAL COMMUNICATIONS: Informative content with an unsubscribe option.
  • 1.12. REVIEW: Evaluation sent by the user, based on personal experience.
  • 1.13. ABUSIVE USE: Use contrary to practices, regulations, or laws, with potential for damage.
  • 1.14. RIGHTS: Content and software are owned by MINA and protected by copyright laws.
  • 1.15. SANCTIONS: Any fraudulent copying, modification, or downloading is punishable by law.

2. Online Sales Policy

2.1. Online Store

MINA offers tickets for events and exhibitions through an online payment service. Tickets are non-transferable, and access is granted upon presenting them at reception, in physical or digital format. Each ticket has a unique scan code.
Children under 3 years old enjoy free access to permanent exhibitions.

2.2. Placing an Order

  • Select the event and tickets (date and time).
  • Choose the delivery method.
  • Select the payment method and enter personal details.
  • Review the order, accept the Terms and Conditions, and submit.
  • The order is confirmed by Entertix.ro.

Note: All online orders are final and cannot be canceled or modified.
Payment implies acceptance of event rules. Non-acceptance does not justify refunds or returns.

2.3. Prices

  • Prices include VAT and apply to all orders.
  • The total cost is displayed before payment.
  • The Seller is not responsible for additional bank charges.

2.4. Contract Conclusion

The Website's content represents a general invitation, not a contractual offer.
The contract is concluded upon order confirmation via email or SMS.

2.5. Delivery

  • Tickets are sent as PDF attachments via confirmation email.
  • Postal delivery is not available.
  • For SMS delivery, the User receives a link to the QR code.

2.6. Payments and Discounts

  • Only bank card payments (credit/debit) are accepted.
  • Partner discounts cannot be combined with other discounts.
  • Secure payment standards are applied.

2.7. Guarantees

  • Tickets guarantee access.
  • No refunds are offered in cases of force majeure or unforeseen events.
  • Refunds apply only if MINA is responsible, excluding fees.
  • MINA is liable only for intentional acts or gross negligence.

2.8. Return Policy

Purchased tickets are non-refundable and non-exchangeable.
By purchasing, the User accepts this policy.

2.9. Personal Data Protection

Data is processed in accordance with GDPR (EU Regulation 679/2016).
The User consents to data processing for order processing purposes. The full privacy policy is available at: https://www.minamuseum.com/.

2.10. Miscellaneous

  • MINA may amend these Terms at any time.
  • Invalid clauses do not affect the validity of the remaining document.
  • The Romanian Civil Code supplements the provisions of this document.

2.11. Applicable Law and Jurisdiction

Bulgarian law applies. Disputes are settled by the courts of Sofia.

2.12. Contact

For information related to online orders, contact: minasofia@minamuseum.com